Capabilities
What we build
Natural Language Understanding
Advanced NLU pipelines built on transformer architectures and Rasa NLU that accurately parse user intent, extract entities, and handle complex multi-turn queries with over 95% accuracy.
Multi-Channel Deployment
Deploy a single chatbot across web, WhatsApp, Slack, Microsoft Teams, and SMS with unified conversation state and consistent experiences.
Context Management
Dialogue state tracking that maintains conversation history, user preferences, and session variables across long interactions without losing context.
Knowledge Base Integration
Connect your chatbot to internal wikis, CRMs, product catalogs, and document stores using retrieval-augmented generation to deliver accurate, source-grounded answers.
Human Agent Handoff
Intelligent escalation that detects frustration, recognizes edge cases, and transfers conversations to live agents with full context and zero information loss.
Conversation Analytics
Comprehensive dashboards tracking resolution rates, user satisfaction scores, drop-off points, and intent trends so you can continuously optimize chatbot performance with data-driven insights.
How we build it
Discovery & Intent Mapping
We analyze your customer interactions, support tickets, and business workflows to map out core intents, define conversation flows, and identify integration touchpoints.
NLU Model Training
Our team curates training datasets, builds custom NLU models using Rasa and spaCy, and iterates through rigorous testing cycles to achieve high intent-classification accuracy.
Integration & Deployment
We connect the chatbot to your existing tech stack — CRMs, APIs, databases, and messaging platforms — then deploy with CI/CD pipelines for zero-downtime releases.
Monitoring & Optimization
Post-launch, we monitor conversation logs, retrain on misclassified intents, A/B test dialogue variations, and push incremental updates to steadily improve resolution rates.
Automate Customer
Conversations
Let us build a chatbot that resolves queries faster, scales effortlessly, and keeps your customers coming back.
Schedule a CallReal words from the colleagues and collaborators We've partnered with.
Reviews
Founder & CEO, Sokrateque.ai
Tjaco Walvis
“Xpiderz has been instrumental in bringing Sokrateque.ai to life. Their team built advanced multi-agent systems, integrated Power BI with LLMs, and delivered a seamless data exploration pipeline that exceeded our expectations. Their deep understanding of AI, automation, and scalable architectures helped us unlock real value from our product. We're incredibly satisfied with their work and highly recommend them.”