AIAssistantforAircraftMaintenance:HangarIQ

Who is the client and what did they need?

Skyridge Aviation maintains and repairs aircraft. Every job is logged as a work order in Corridor, the maintenance software the company runs on. Over the years that added up to a huge record of what broke, what was tried, and what finally fixed it.

The trouble was that nobody could use it. A technician facing a fault had no quick way to ask, "Have we seen this before, and what worked?"

Skyridge asked Xpiderz to design and build an AI assistant on top of that history. We call the platform HangarIQ, and the team calls the assistant Sky. It helps technicians prepare, diagnose, and close work orders faster. Phase one is for technicians. Later phases will bring in planners, managers, and customer service, and will grow a knowledge base that belongs to Skyridge.

How does HangarIQ work?

A technician types a question in plain English, the same way they would ask a senior colleague. The assistant searches past work orders, finds the ones that match, and writes an answer. Every answer shows the records it came from, so the technician can open them and check.

It uses two methods together. Retrieval-augmented generation (RAG) handles the written history, such as fault descriptions and repair notes. Text-to-SQL turns a question into a database query when the technician needs hard facts, like part numbers, dates, or how often a fault has shown up.

The assistant runs on desktop, tablet, and phone, because most questions come up on the shop floor and not at a desk. Access is controlled by role, and the data stays inside Skyridge's own cloud.

What did the client get out of it?

Skyridge now has a production-ready assistant that answers technician questions with cited history. It stays in sync with Corridor through automated ETL, and it runs on infrastructure that is simple to operate.

• Faster diagnosis. The right history comes up in seconds, so far less time goes into searching.
• More first-time fixes. Past resolutions show what went wrong before and which steps worked.
• Shared knowledge. What one technician learns becomes searchable for everyone, which cuts repeats and rework.
• Shorter AOG turnaround. Quicker troubleshooting means a grounded aircraft gets back in the air sooner.
• Room to grow. The platform is ready for pricing data and for new roles and sites.

The assistant meets technicians where they work. It uses Corridor, but it also builds a knowledge base that Skyridge owns and that does not depend on any one tool.